Privacy policy - Irene Kennedy Coaching

Last updated: 01 Sept 2025

Hi, I’m Irene and I take your privacy seriously. This policy explains how I collect, use and protect your personal information when you visit my website or work with me through coaching and consulting. It applies globally and is aligned with leading privacy standards including gdpr (eu and uk) and the australian privacy act. Clients in other regions including the us will receive the same level of protection.

By using my website or services you agree to this policy.

1. Information I collect

I may collect personal details when you:

  • visit my website

  • book a session with me

  • fill out a contact form

  • email or message me

  • make a payment

The information might include:

  • your name, email address and contact details.

  • cvs, cover letters, linkedin profiles and other career documents.

  • your availability and preferences for scheduling.

  • payment confirmation details (I do not see or store your card numbers).

  • anonymous usage data through cookies or analytics.

2. How I use your information

I use your information to:

  • communicate with you about bookings or questions.

  • deliver coaching and career support services.

  • review and provide feedback on your documents.

  • send newsletters or updates if you have chosen to subscribe.

  • improve my website and services.

I will never sell or misuse your information.

3. Handling cvs and sensitive information

Many of my clients share career documents like cvs, cover letters or coaching notes. I treat these as strictly confidential.

  • files are only used for coaching and feedback.

  • files are not shared with anyone else unless you give written permission.

  • files are deleted when our work together ends unless you ask me to keep them.

Sometimes a cv may include sensitive information like health details or diversity information. I do not request this and recommend leaving it out. If you choose to share it you are giving me consent to use it only to deliver the services you asked for.

4. Data retention

I keep your data only as long as I need to provide services or meet financial record requirements. Client documents are deleted once our work is finished unless you request otherwise.

5. Marketing and e-mail

If you subscribe to my email list I collect your name and email to send updates. You can unsubscribe any time through the link in the email or by contacting me. I currently use kit and squarespace to manage email subscriptions. You can review their privacy policies here: kit and squarespace.

If you contact me directly by email I use google (gmail) to receive and send messages. You can review their privacy policy here: google privacy policy.

6. Cookies and tracking

My website may use cookies to improve performance and track anonymous use. You can disable cookies in your browser at any time. In places where the law requires it such as the eu and uk a cookie banner will appear asking for your consent.

7. Legal basis for processing (gdpr)

For clients in the eu and uk I process personal data based on:

  • consent when you provide information voluntarily.

  • contractual necessity to deliver services you book.

  • legitimate interests such as improving my services.

8. Your rights

Depending on where you live you may have the right to:

  • ask for a copy of your data.

  • correct inaccurate information.

  • ask for your data to be deleted.

  • restrict or object to how your data is used.

  • request your data in a portable format.

To exercise these rights just contact me.

9. How I protect your data

I take steps to keep your information safe including:

  • using secure platforms like squarespace, calendly, google and stripe.

  • password protecting accounts and devices.

  • keeping access limited to myself only.

  • securely deleting files when no longer needed.

10. Third party services

I use trusted providers to deliver my services. Each has its own privacy policy:

11. International data transfers

Because I work with clients worldwide your data may be transferred outside your country. No matter where it is handled I follow gdpr and the australian privacy act and apply the same standards globally.

12. Children’s privacy

My services are not directed at children under 16 and I do not knowingly collect their information.

13. Complaints

If you are unhappy with how I have handled your data please contact me first so I can resolve it quickly. If you are still concerned you can raise the issue with your local regulator.

14. Governing law

This policy is governed by australian law and any disputes will fall under the jurisdiction of australian courts. This does not affect your rights under local data protection laws.

15. Contact

If you have any questions or requests please use the contact form on my website or email me directly.

16. Updates

From time to time this policy may be updated. The most recent version will always be on this page with the date shown at the top.